Politique de remboursement

Thank you for shopping at Botani Bloom. We value your satisfaction and aim to provide you with the best products. Below is our policy regarding exchanges and refunds:

Live Plants

Unfortunately, we cannot accept returns or exchanges for live plants. 

Home Fragrances and Silk Scarves

For home fragrances and silk scarves, our return and refund policy is as follows:

Return Period: You may request a return within 30 days from the date of purchase.
Condition Requirements: Items must be unused, unworn, and in their original condition, including all original packaging, tags, and accessories.
Refund Restrictions: We reserve the right to refuse a refund if the item is not in its original condition.
Shipping Fees: We will not reimburse shipping fees, and the cost of return shipping will be your responsibility.
Refund Amount: Refunds will be issued for the total amount paid for the product (whether full price or discounted).
Proof of Purchase: A receipt or proof of payment is required for all refund requests.
How to Request a Refund.

To request a refund, please email us at hello@botanibloom.com. We will respond within 48 hours, but please allow for a slower response rate on weekends and public holidays.

Damaged Products

If you receive a product that is damaged, please provide us with photographic proof of the damage. We will issue either a full refund or send a replacement product to you. 
Inspection Requirement: In some cases, we may request that you return the damaged item for further inspection.