羊絨花香信封

We value your satisfaction and aim to provide you with the best products. Below is our policy regarding exchanges and refunds:

Return Period: You may request a return within 30 days from the date of purchase.

Condition Requirements: Items must be unused, unworn, and in their original condition, including all original packaging, tags, and accessories.

Refund Restrictions: We reserve the right to refuse a refund if the item is not in its original condition.

Shipping Fees: We will not reimburse shipping fees, and the cost of return shipping will be your responsibility.

Refund Amount: Refunds will be issued for the total amount paid for the product (whether full price or discounted).

Proof of Purchase: A receipt or proof of payment is required for all refund requests.

How to Request a Refund
To request a refund, please email us at hello@botanibloom.com. We will respond within 48 hours, but please allow for a slower response rate on weekends and public holidays.

Damaged Products
If you receive a product that is damaged, please provide us with photographic proof of the damage. We will issue either a full refund or send a replacement product to you.

Inspection Requirement: In some cases, we may request that you return the damaged item for further inspection.