Cancellations, Returns, Exchanges & Damaged Items
Workshop Cancellation Policy
We understand that plans can change. Please review our cancellation policy below:
- Cancellations made 5 days or more before the workshop: Full refund.
- Cancellations made between 24 hours and 5 days before the workshop: You may reschedule your workshop for a later date, subject to availability.
- Cancellations made within 24 hours of the workshop: No refunds or rescheduling options are available.
If you have any questions or need further assistance, please feel free to reach out.
Exchange and Returns Policy
At Botani Bloom, we prioritize the health and quality of our products. Please read our policy carefully:
Living Plants
Non-Returnable: Unfortunately, we cannot accept returns or exchanges for living plants. Improper packaging can lead to damage during transit, and we want to ensure the best care for our plants.
No-Living Products
Return/Exchange Eligibility: Other products, such as pots and accessories, are eligible for return or exchange.
Return Shipping Cost: Customers are responsible for the return shipping fees. Please note that the initial delivery fee is non-refundable.
How to Initiate a Return/Exchange
Contact Us: If you wish to return or exchange a non-living product, please email us at hello@botanibloom.com. We will guide you through the return process.
Damaged Items
If you receive a damaged item, please contact us immediately at hello@botanibloom.com with your order number and a photo of the damaged item as proof. We will arrange to send you a replacement.
Inspection Requirement: In some cases, we may request that you return the damaged item for further inspection.
Thank you for your understanding and support!