Returns, Exchanges & Damaged Items
Exchange and Returns Policy
At Botani Bloom, we prioritize the health and quality of our products. Please read our policy carefully:
Living Plants
Non-Returnable: Unfortunately, we cannot accept returns or exchanges for living plants. Improper packaging can lead to damage during transit, and we want to ensure the best care for our plants.
No-Living Products
Return/Exchange Eligibility: Other products, such as pots and accessories, are eligible for return or exchange.
Return Shipping Cost: Customers are responsible for the return shipping fees. Please note that the initial delivery fee is non-refundable.
How to Initiate a Return/Exchange
Contact Us: If you wish to return or exchange a non-living product, please email us at hello@botanibloom.com. We will guide you through the return process.
Damaged Items
If you receive a damaged item, please contact us immediately at hello@botanibloom.com with your order number and a photo of the damaged item as proof. We will arrange to send you a replacement.
Inspection Requirement: In some cases, we may request that you return the damaged item for further inspection.
Thank you for your understanding and support!